MyTSD
MyTSD is our premier service designed to address your ongoing IT management and support needs. There are 3 separate levels that can be obtained; Workstations, Server and Network. MyTSD provides regularly scheduled maintenance of systems and networks that, when proactively monitored and managed, will reduce the exposure to many common problems that IT environments experience due to neglect or the security issues inherent from using the Internet. Through our vast experience in supporting small businesses, we have developed MyTSD to proactively manage and support your network.
Some examples of proactive support include:
- Review of server logs, disk capacities, and general health of servers
- Validation of backups, strategy, and assurance of restore capability
- Application of patches and service packs for workstations, servers and network devices
- Installation of recommended patches, service packs, and maintenance updates to network applications
- Review status of network components and logs
- Tuning of network and system components as necessary
This service is customized for each client, however, our approach to MyTSD is uniform. First we meet with you to ascertain your short and long term business goals; second we discuss your network environment, users' needs, and critical business functions; and lastly, present you with a solution that fits your needs, all within an affordable monthly budget.
Ongoing management and support of your IT network is done with regular on-site visits and remotely.
With MyTSD, you get IT procurement assistance. We are experts at helping you select the right product for your needs. We will assist you in getting quotes for hardware, software, networking gear and any other technology products, at a competitive price. This service helps you with one-stop shopping, pre-sales support from vendors (if necessary), purchasing of the product, delivery tracking to your location and deployment of the technology.
As your company grows or you have new capabilities that need to be implemented, MyTSD can assist you. Projects are usually quantified as having a definite start and finish interval, such as a server migration, operating system upgrade, firewall installation or other technically demanding tasks. These kinds of tasks fall within the normal support provided by MyTSD. Our Systems Engineers will assess the situation, scope the project and provide you with either an Initial Project Estimate or a more complete Project Plan that includes, hardware/software costs, 3rd party labor costs and the timeline to complete the project.